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terms and conditions

callalily
terms and conditions (including but not limited to)


1. no refund. no exchange. cancellation fee is 100% of total cost of the order.
2. custom design orders - our process & accompanying notes

i. customer pays a non-refundable 50% deposit to confirm order.
ii. customer selects a design specifying the items and quantities required eg. 90 folded invitations.
iii. customer specifies colour/s using our swatches.
NOTES RELATING TO COLOUR: We will match colours as closely as possible to the swatch selected, however, colours do vary slightly for a number of reasons including but not limited to:
a) Offset and digital printing using different technology,
b) Time delays between print runs,
c) the colour and type of paper selected,
d) What is viewed on screen is not an accurate measure of the colour which will print.

iv. we supply you with a guest list template via email.
v. customer is to email us their completed guest list template (from the Word file we supply) as well as wording for invitation (and other items).
vi. we set up all relevant files and send the customer pdfs to proof read within 3-5 working days. 
NOTES RELATING TO PROOFS:
a) ALL information, on ALL pages of ALL files need to be checked by the customer with each proof supplied.
b) If alterations to the files are required such as correcting spelling errors or adding guests names, notification via email is required. We will make slight changes to files and provide the customer with 1 other pdf to proof read at no extra charge.
c) We will not redesign files without a fee being charged.

vii. once the customer has checked the files and is satisfied everything is correct, we require the customer to send us an approval to print via email.
NOTES RELATING TO APPROVALS:
a) Once we receive an approval it usually takes us between 5 and 12 working days (not including weekends or public holidays) to finalise orders. NOTE: Please allow a further 5 working days if your order requires embellishments such as crystals, laser cutting, embossing etc. 
b) An approval to print means the customer accepts responsibility that all details, on all pages, of all files, have been proof read and the customer is satisfied that the files are correct for printing.
c) Any errors found after the customer’s approval to print or after printed materials have been collected are to be corrected at the customer’s expense.
d) An approval to print is the customer’s acknowledgment that any additional items required after this time may incur additional fees. 

viii. upon receiving an approval to print, we set up all files for printing and begin the assembly process.
ix. once the order is completed we notify the customer by email or phone.

3. additional information

x. prices are subject to change without notice;
xi. all our custom design stationery have handmade components and, therefore, slight variations are unavoidable;
xii. minimum quantities are required for all stationery items.
xiii. customers who request their orders be completed in shorter times than those specified above, may be charged a ‘priority order’ fee

 

About Us

Our team of professional, qualified Graphic Designers have over 20 years industry experience bringing to you a range of services including: design consultation, styling, print, embossing, foiling, diecutting, specialty surfaces, packaging ... and much more.

frohm

invitations.stationery.bomboniere.
custom design service

corporate design service

t. 0413 999 922
e. info@frohm.com.au
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